Basic Plan

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Our first tier plan directly replaces the standard hot line support and reduces your costs by as much as 40%. To make this plan easy on your budget or to fill short-term needs, you can choose month-to-month support service for a nominal 10% fee.

If you are running a minimum of a Year 2000 compliant release of GrowthPower® or MANMAN® and have the rights to the source code, two options are available from Pivital Solutions:

Basic Plan:

• Complete 24-hour per day, 7-day per week support
  
  
• Guaranteed! One-hour initial response time during standard business hours (Monday through Friday from 8 AM EST to 10 PM EST)*
  
  
• Guaranteed! Two-hour initial response time outside standard business hours*
  
  
• Daily status report on all open calls • Support available via email, fax, telephone, or our web site • Access to your own online " My Pivital" site for information specific to your installation
  
  
• Access to our Online Knowledge Base will be included as soon as it becomes available
  
  

Basic Plan for Customized Installations:

• The entire Basic Plan
  
  
• Review of your current level of customization to determine the appropriate additional annual/monthly support cost
  
  
• 20% discount on our daily rates for new customization, provided we can offer the customization as standard "off-the-shelf" code to other organizations.
  
  

*Our Response Time Guarantee:
If you do not hear from us within our guaranteed response time, we will issue you a $250 refund per call, no questions asked.

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